At Scale Craft 3D, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following personal data:
- Technical data (IP address, browser type, cookies)
- Name and contact details (email address, phone number)
- Shipping and billing address
- Payment information (processed securely via third-party providers)
- Order details and purchase history
2. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Provide customer support
- Improve our website and services
- Send order updates and important information
- Comply with legal obligations
We only use your data when we have a legal basis to do so, such as fulfilling a contract or complying with legal requirements.
3. Payment Security
All payments are processed through secure and trusted third-party payment providers. We do not store your full payment details.
4. Sharing Your Information
We only share your data with:
- Shipping carriers to deliver your order
- Payment providers to process transactions
- Service providers necessary for running our webshop
We never sell your personal data to third parties.
5. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes described above or to comply with legal obligations.
6. Your Rights (GDPR)
As a customer in the EU, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Request data portability
To exercise your rights, please contact us.
7. Cookies
Our website uses cookies to improve your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
8. Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
9. Contact
If you have any questions about this Privacy Policy or your data, please contact us:
Email: info@scalecraft3d.eu
Company: ScaleCraft3D
Location: Belgium
10. Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page.